Terms & Conditions

Selling

1. Introduction

1.1 What these terms cover. These are the terms and conditions on which we purchase items from you, on which we supply services to you, and on which we supply products to you (“Terms”).

1.2 Why you should read them. Please read these terms carefully before you submit your offers and orders to us. These terms tell you who we are, how we will purchase items from you, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. Glossary of Terms

2.1 In these Terms, the following words will have the following meanings:

“App” means the WeBuyBricks mobile application on which you may sell your Item(s) to us;

“Authorised Seller” is a business, organisation, co-operative or trader (whether sole, market or otherwise) which has written permission from us to sell their Item(s) to us;

“Contract” means the contract formed between you and us as set out in these Terms for the sale, recycling, delivery or return of your Item(s) as applicable;

“Item” means each item you wish to sell to us in accordance with these Terms; these can be loose LEGO® bricks, sold by weight (Kg), or LEGO® sets, and any other items we may include from time to time as set out on our Website or our App;

“Item Condition Guidelines” means our guidelines as to the acceptable condition that your Item(s) must be in to pass our Quality Assessment;

“Item Price” means the amount at which we would be willing to buy your Items, as provided on our Website or App, and subject to the Quality Assessment;

“Minimum Offer Total” means the minimum Offer value required for us to accept your Item(s) which can be found on our Website or App;

“Offer” an offer by you to sell your Item(s) to us for the Item Price;

“Offer Confirmation” means the email from us that confirms that your Offer has been accepted by us;

“Package” means the package, parcel or box that you send your Item(s) to us in;

“Quality Assessment” means the process whereby we assess whether your Item(s) comply within our Item Condition Guidelines;

“Us / We / Our” means Revival Books Ltd;

“Website” means www.webuybricks.co.uk and also includes any other web-services on which you may sell your Item(s) to us;

“Working Day” a day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business;

“You / Your” means you, the person using the Website or App, and sending an Item(s) to be purchased by us or recycled as set out in these Terms.

3. Information About Us and How to Contact Us

3.1 Who we are. We are Revival Books Ltd, a company registered in England and Wales. Our company registration number is 07693718 and our registered office is at Hall Carr Mill, Fallbarn Road, Rawtenstall, Lancashire, BB4 7NX.

3.2 How to contact us. You can contact us by telephoning our customer service team at 01706 509287 or by writing to us at our registered address above or by email at [email protected].

3.3 How we may contact you. If we have to contact you, we will do so by telephone or writing to you at the email address or postal address you provided to us in your offer.

4. Use of our Website and App

4.1 If you are a business, organisation, co-operative or trader (whether sole, market or otherwise) you can contact us and seek permission to become an Authorised Seller.

4.2 We strictly prohibit businesses or entities from offloading their waste or excess LEGO® inventory through our service. If we suspect that you are selling LEGO® products as a business or on behalf of a business, we reserve the right to refuse your offer. If we determine that you are attempting to sell LEGO® products as a business or on behalf of a business and you wish to receive your items back, you will be financially responsible for the return shipping costs.

4.3 By using the WeBuyBricks service, you agree that you are not engaging in business-related transactions and that the LEGO® bricks and pieces you are offering for sale are from personal collections or acquisitions

4.3.1 For businesses, including hobbyist businesses, interested in selling LEGO® bricks and pieces, we offer bespoke pricing based on your inventory. Please contact us via our telephone number or write to us using the information above to discuss a personalised quote.

4.4 Our Website and App are solely for use in the UK. Unfortunately we do not accept Item(s) through the WeBuyBricks service outside of the UK.

4.5 By making an Offer through the Website or App, you are confirming to us that:

4.5.1 you are an individual consumer who is legally capable or entering into binding contracts;

4.5.2 you are the legal owner or have the permission or the legal owner to sell Items to us;

4.5.3 you are at least 18 years of age, or if you are under 18 years of age, you have obtained your parent’s or guardian’s consent to sell your Items to us for the valuation indicated on the Website or App;

4.5.4 you are based in the UK or Channel Islands;

4.5.5 you are accessing the Website or App from the UK or Channel Islands;

4.5.6 you have read and understand our Item Condition Guidelines; and

4.5.7 you have read and understood our Packaging Guidelines.

4.6 Authenticity of Items. By creating an Offer through the website or App, you agree and expressly warrant that prior to selling, your Item(s) are official LEGO® products and aren’t counterfeit goods. Furthermore, you agree and accept to fully indemnify us against any potential action or action(s) whatsoever that may or may not be taken with regard to the sale of your products in relation to, but not limited to copyright and/or intellectual property that might or may result from the sale of your Item(s) to us.

4.7 When completing an offer, you agree to provide accurate information about the LEGO® bricks and pieces you are offering for sale, including their condition and completeness.

5. Account Details

5.1 When creating your account with us, you will need to provide an email address and set up a password. You must keep your password secure and must not disclose it or share it with anyone.

5.2 You are responsible for keeping your account details safe and secure. If you forget your password, please click the “Lost Password” link where you will be able to reset your password.

5.3 You may only have one account per person. If you are found to have more than one account, we shall we entitled to immediately terminate your accounts and pending Offers. We may charge you a reasonable administration fee based on the costs incurred by us in doing so. If we find you are abusing or manipulating the Website or App or services we offer, we shall be entitled to recoup our losses from any payment owing on quality checked offers. We shall also be entitled to immediately terminate your accounts and cancel any pending Offers.

5.4 If you know or suspect that anyone other than you knows your user ID or password, you must promptly notify us.

6. Privacy Statement

6.1 You acknowledge and agree to be bound by the terms of our Privacy Statement.

7 Selling Your Item(s)

7.1 If you want to sell your Item(s) to us through our Website or App you should:

7.1.1. enter the weight of the LEGO® bricks that you want to sell;

7.1.2 we will then give you an instant Item Price for your Item(s);

7.1.3 once you are happy with the Item(s) you have agreed to supply at the Item Price and, provided that you have met the Minimum Offer Total, click on “Sell My Items”;

7.1.4 you will then be asked to confirm that you have accepted these Terms;

7.1.5 you will then be asked to register an account or asked to sign in to your existing account;

7.1.6 you will then select how you wish to be paid and choose how to send your Item(s) to us; and

7.1.7 finally, you will click “Accept Offer”.

8. The Contract

By clicking “Accept Offer” you are offering to supply your Item(s) to us for the accepted price when creating your Offer and to us provided you with any related Delivery Services to courier your Item(s) to us.

All Offers are subject to acceptance by us. We do not have to accept any Offer. We will confirm our conditional acceptance to you in writing by sending you an Offer Confirmation that confirms that your Offer has been processed. This is usually sent immediately.

Your Item(s) should be sent to us within seven (7) days (unless otherwise mutually agreed) of receiving the Offer Confirmation. After this time has elapsed, your Offer may be cancelled, our Order Confirmation withdrawn, and your Item(s) may need to be re-listed.

8.1 Any payment for your Item(s) is conditional on your Item(s) passing our Quality Assessment.

If your Item(s) passes our Quality Assessment we will pay you the Item Price for that (those) Item(s) as set out in our Offer.

Nothing in these Terms shall affect our right to revise the Offer for your Item(s) if it does not pass our Quality Assessment.

9. Offers

For all Item(s), the Offer given to you by us is valid for twenty-eight (28) days from the date that you create your Offer, subject to your Item(s) passing our Quality Assessment.

Any Item Price or Order Confirmation that we provide to you is our property. You must only use the Website or App’s valuation service to value Items that you own and are considering selling to us.

10. Your Cancellation Rights

You have a legal right to cancel your Contract with us at any time, without giving reason, within fourteen (14) days beginning on the day after your Contract with us is formed (this is the date of the Offer Confirmation).

It is important to note that the fourteen (14) day period during which you can cancel your Contract will come to an end when we begin to perform the Delivery Services to fulfil the Contract ie. When you hand over your Item(s) at a drop off point or our courier has collected your Item(s).

If you do wish to exercise your cancellation rights, you must contact us and tell us in writing that you want to do so within the fourteen (14) day period from receiving the Offer Confirmation. To exercise these rights, please contact us in writing using the email address above.

If you inform us that you no longer wish to send an Item(s), we will remove the relevant Item(s) and your Offer from our system so that we know you will not be sending your Item(s). In those circumstances, you will not be entitled to any payment from us whatsoever as to those terms.

11. Cancellation by Us

11.1 We reserve the right to cancel or amend (at our option) the Contract between us if:

11.1.1 the Item(s) you send do not pass our Quality Assessment;

11.1.2 you are not, or we have reason to believe you are not the legal owner of the Item(s)

11.1.3 one or more of the Items you traded was listed at an incorrect price due to a typographical error or an error in the pricing information stated by us; or

11.1.4 the Item(s) received are not the same as the Item(s) specified at the time of the initial Offer.

11.2 If we do cancel your Contract, we will notify you in writing via email.

11.3 Where we suspect your Item(s) include stolen goods, we will investigate thoroughly and where appropriate will co-operate with the police.

11.4 If the cancellation is due to our error, we will send your Item(s) back to you at our expense.

11.5 If the cancellation is due to us receiving additional Item(s) or Item(s) that fail our Quality Assessment, you will be informed of this in writing by email and given 5 working days to either:

11.5.1 arrange a collection of your Item(s) within our business hours which can be found on our Website;

11.5.2 pay for the return of the Item(s); or

11.5.3 with your prior agreement, arrange responsible disposal of your Item(s).

11.6 If we do not hear from you within five (5) working days of our notice to you of the failure of an Item, any Item that fails our Quality Assessment will be recycled by us in a responsible manner and you will not be paid for them.

12. Delivery Services

12.1 When you process your Offer with us, you can choose how to send your Item(s) to us from the following services (“Delivery Services”):

12.1.1 Drop Off Service: using this service you can take your Item(s) to one of our chosen carrier drop off points who will send your Item(s) to us for free. Details of your nearest drop off point can be found on our Website or our App;

12.1.2 Collection Service: using this service you can arrange for our carrier to collect your Item(s) from your home or workplace who will deliver your Item(s) to us for free.

12.1.3 Premium Service: details of any premium service we offer can be found on our Website or App from time to time.

12.1.4 If your Item(s) does not pass our Quality Assessment or any Item(s) that have been sent to us in error can be returned to you at your expense.

12.1.5 Please note that the Return Postage Costs for any Item(s) over 1KG may be more and you will be informed of this in advance.

13. Responsibility and Title

13.1 Title (or ownerships) of the Item(s) transfers to us as soon as we receive the Item(s) at our warehouse as delivered by the relevant carrier.

13.2 If you use our Drop Off Service, risk (or responsibility) for the care of the Item(s) will transfer to us when you hand your Item(s) over to the carrier’s representative.

13.3 If damage or loss occurs as a result of badly packaged items not conforming to our Packaging Guidelines, then that remains your responsibility. We therefore strongly recommend you read our Packaging Guidelines.

14. Restrictions

14.1 The Delivery Services may only be used for Items that you are selling to us. You may not use these Delivery Services for any other items or purpose.

14.2 We and our delivery partners accept no liability whatsoever for any losses or harm arising from carriage of any Restricted Items provided by or on behalf of you.

14.3 You acknowledge and understand that we have a number of legal obligations to comply with in respect to the carriage of Items, including but not limited to an obligation not to carry or accept for carriage Items that are deemed to be “Dangerous Goods” as defined in the Packaging and Labelling of Dangerous Substances Regulations 1984, the Classification, Packaging and Labelling Regulations 1983, the Radioactive Material (Road Transport) (Great Britain) Regulations 1996 and the Carriage of Explosives by Road Regulations 1996.

14.4 You will be liable for any loss, damage, or liability arising from breach of these legal obligations as a result of transportation of your Package or any other Item you use or attempt to use our Delivery Services to send.

14.5 Should you (knowingly or unknowingly) attempt to require or require us or our carriers to carry any Item(s) or handle any other Item(s) as detailed, we and our chosen carriers shall be under no liability whatsoever in connection with those items, howsoever arising.

15. Problems with Packages

15.1 It is your responsibility to obtain a receipt from the carrier and retain this for tracking purposes. If you cannot provide a valid receipt for the Package you wish to claim for then we may not be able to claim for any loss or damage to your Package.

15.2 It is your responsibility to ensure the correct goods are sent to us. In addition to the Return Postage Costs we reserve the right to charge an administration fee as we feel appropriate if items other than what is expected are received.

16. Quality Assessment

Our decision is final where items fail our Quality Assessment. Please note that we may supply photos of the rejected Item(s), but whether we do so will be at our discretion. Our Item Condition Guidelines can be found here for further information.

Liability

17.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking of this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the Offer process. We limit our liability in relation to any Item to the Item Price for that Item, and we limit our liability in relation to any Contract to the total Item Price(s) in that Contract.

17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.

17.3 We are not liable for business losses. If our Website or App is used for any commercial or business purpose we will have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.4 We are not liable for any consequential losses howsoever caused or foreseeable.

17.5 While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or the App, we make no warranties, whether express or implied in relation to its accuracy. The Website and the App are provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website or App, or any transaction that may be conducted on or through the Website or the App including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

17.6 We make no warranty that the Website or the App will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website or the App. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website or the App.

17.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to trade goods to us on our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you trade.

17.8 Our Website and our App may contain links to other websites. We are not responsible for the content, accuracy or opinions express in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Inclusion of any linked website on or through the Website or the App does not imply approval or endorsement of the linked website by us. If you decide to leave the Website or App and access these third-party sites, you do so at your own risk.

18. Transaction Times

18.1 No warranty or guarantee is given as to the time taken to complete the transaction. We will make reasonable endeavours to complete the process in a fair timescale. As guide to helping you understand the timescales involved:

18.2 Where you use our Drop Off Service or Collection Service, Item(s) can take up to five (5) working days to arrive at our warehouse. We take no responsibility for delays in the service provided by our chosen delivery partners.

18.3 Details of any time scales for any premium delivery service we are able to offer will be set out on our Website or our App from time to time.

19. Payments

19.1 We strive to make payment as follows but it cannot always be guaranteed:

19.2 Payment will be made during the following business day for offers finalised after 1pm. Please note that at peak times, this may take a little longer.

19.3 Please note that it is the responsibility of the user to ensure that payment details and addresses that are provided are accurate. If as a result of incorrect payment data, the payment is made to the wrong party and the money cannot be recovered then the loss is the responsibility of the user. Under such circumstances if payment funds are recovered, we reserve the right to make a reasonable administration charge.

19.4 Regular communication will be sent via e-mail regarding the progress and status of each Offer.

20. Special Offers, Survey and Competitions

20.1 We regularly have special offers, surveys and competitions available on our Website and our App. You should refer to the specific terms of any such offering.

20.2 For competitions we offer (Competitions), when you take part in any Competition, the following terms will apply (Rules):

20.2.1 We will be the promoter of any Competition. We assume (and you warrant) that by entering any Competition you have legal capacity to enter that Competition and you are not prohibited from entering by any local or national law or regulation. By entering a Competition you agree to be bound by these Rules.

20.2.2 We reserve the right to cancel any Competition or amend these Rules at any time without prior notice, and our decision shall be final in the event of any dispute.

20.2.3 The requirements to enter each the Competition will be set out before you can enter it.

20.2.4 We reserve the right to disqualify you from any Competition if we have reasonable grounds to believe you have breached any of the Rules, or if your conduct is contrary to the spirit or intention of the relevant Competition.

20.2.5 Entry to any Competition is free but you should be aware that you may be subject to charges depending on your own individual arrangements for internet access.

20.2.6 The prize for our Competitions will be set out on the Website or the App, and you will be made aware of the prize before entering a Competition. There is no cash alternative, and the prize is non-transferable.

20.2.7 We cannot accept any responsibility for any damage, loss, injury or disappointment suffered by you entering a Competition or as a result of acceptance or non-acceptance of any prize.

20.2.8 Any Competition and these Rules will be governed by the laws of England and Wales, and you are responsible for ensuring you are free to enter. Competitions are only open to UK residents.

21. Third Party Service Providers

21.1 We employ other companies and individuals to perform functions on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with our Privacy Statement and as permitted by applicable data protection laws.

21.2 We use third parties to:

21.3 Ask you to review our service;

21.4 Send you survey questionnaires;

21.4 Send triggered and promotional emails;

21.5 Please note that you can change your communication preferences at any time in the ‘My Account’ section of our Website or our App.

22. Changed to Legal Notices

22.1 We reserve the right to change these Terms from time to time and you should look through them each time to make a new Offer.

23. Law, Jurisdiction and Language

23.1 The website and the App, any content contained therein, and any contract brought into being as a result of usage the Website or the App are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

24. Invalidity

24.1 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any part of these Terms are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms will not be affected.

24.2 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance.

25. Third Party Rights

25.1 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

26. Assignment

26.1 We may transfer our rights and obligations under these Terms to another organisation. We will ensure that the transfer will not affect your rights under the Contract.

26.2 You may transfer your rights or obligations under these Terms to another person if we agree to this in writing.

27. Refer a Friend

27.1 When you have set up an account with us you can refer a friend who is not already one of our customers or has registered an account with us ("Friend") by logging into your account and entering their email address on the "Refer a Friend" tab.

27.2 Each Friend that you refer will be emailed a £5 voucher to redeem when selling their Item(s) to us. You may only refer up to 5 Friends per month.

27.3 Once your Friend has completed an Offer and received payment for their Item(s) from us, you will be sent an email with a £5 voucher to use on your next Offer.

27.4 You will not be eligible for the £5 voucher if you are setting up multiple accounts under different email addresses and names. If you are found to be setting up multiple accounts, we shall be entitled to immediately terminate your accounts and any pending Offers in accordance with Clause 4.

27.5 Your accepted Offer must be over £5 when claiming your £5 reward.

27.6 If your Item(s) do not pass our Quality Assessment, are rejected or your final Offer does not meet the Minimum Offer Value your £5 reward will remain on your account.

27.7 The Refer a Friend £5 reward may not be used in conjunction with any other offer.

Buying

1. Introduction

1.1. Scope: These Terms and Conditions govern the sale of products by WeBuyBricks to customers through our Website.

1.2   Importance of Review: Please carefully review these terms before submitting your offers. These terms tell you who we are, how we sell items, how we provide services, contract modifications, dispute resolution, and other important information. Please contact us to discuss if you think there is a mistake in these terms or if any changes are required. 

2. Glossary of Terms

2.1 In these Terms, the following words will have the following meanings:

• “Contract” means the Contract formed between you and us as set our in these Terms for the purchase, delivery or return of your Item(s) as applicable;
• “Delivery” means the transfer of physical possession of the Products to you the Buyer;
• “Item Price” means the amount at which we would be willing to sell an Item, as provided on our Website;
• “Order” an Order placed by you to purchase Item(s) from us for the
• “Order Confirmation” means the email from us that confirms that we have accepted your Order;
• “Product” means each Product you wish to purchase from us in accordance with these Terms; these can be loose LEGO® bricks, sold by weight (Kg), or LEGO® sets, and any other Products we may include from time to time as set on our Website;
• “Us / We / Our” means Revival Books Ltd;
• “Website” means www.webuybricks.co.uk and also includes any other web services on which you may purchase an Item(s) from us;
• “Working Day” is a day other than a Saturday, Sunday, or public holiday in England when banks in London are open or business;
• “You / Your” means you, the person using the Website, and purchasing an Item(s) to be sold by us as set out in these Terms.

3. Information About Us and How to Contact Us

3.1   Who we are. We are Revival Books Ltd, a company registered in England and Wales. Our company registration number is 07693718, and our registered office is at Hall Carr Mill, Fallbarn Road, Rawtenstall, Lancashire, BB4 7NX. 

3.2   How to Contact Us. You can contact us by telephoning our customer service team at 01706 509287 or by writing to us at our registered address above or by email at [email protected]

3.3   How we may contact you. If we have to contact you, we will telephone or write to you at the email address or postal address you provided in your Order. 

4 Use of Our Website

5 Account Details

5.1 When creating your account with us, you must provide an email address and set up a password. You must keep your password secure and not disclose or share it with anyone.

5.2 You are responsible for keeping your account details safe and secure. If you forget your password, please click the “Lost Password” link, where you can reset your password.

5.3 You may only have one account per person. If you are found to have more than one account, we shall be entitled to terminate your accounts and pending Order(s) immediately. We may charge you a reasonable administration fee based on the costs we incur. If we find you are abusing or manipulating the Website or services we offer, we shall be entitled to recoup our losses from any payment owing on quality-checked offers. We shall be entitled to immediately terminate your accounts and cancel any pending Order(s).

5.4 If you know or suspect someone else knows your user ID or password, you must promptly notify us.

6. Privacy Statement

6.1 You acknowledge and agree to be bound by the terms of our Privacy Statement

7. Our Products

7.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the contents accurately, we cannot guarantee that a Build-it Box’s display of the contents accurately reflects the content of the product you will received. Your product may vary slightly from those images.

7.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

8. Your Cancellation Rights

8.1. You can cancel your contract with us under some circumstance. Your rights when you end the contract will depend on whether there is anything wrong with the product, how we are performing, what you have bought and when you decide to end the contract:

8.1.1. If what you have bought is faulty or misdescribed you may have a legal right to end the contact (or to get the product replaced or to get some of all your money back), as governed by the Consumer Rights Act 2015. If you believe the product is faulty or misdescribed, please contact us as soon as possible to discuss your options.

8.1.2. If you change your mind about a purchase and the goods are not faulty or misdescribed, you may still have the right to cancel the contract under the Consumer Contracts Regulations 2013. You typically have 14 days from the day you purchase the goods to notify us of your decision to cancel the contract and return the goods for a refund. To exercise your right to cancel, you must inform us of your decision to cancel the contract in writing within the allotted time frame.

8.1.3 We will process all refunds no later than 14 days after the day we receive the goods back from you, please see our Returns Policy for your product return options.

8.1.4 Refunds are processed using the same method you used to pay for the goods.

9. Cancellation by Us

9.1. We reserve the right to cancel or amend (at our option) he Contract between us if:

9.1.1. We have insufficient stock to deliver the goods you have ordered;

9.1.2. We do not deliver to your location; or

9.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error.

9.2. If we cancel your Contract, we will notify you by email and will refund you in full as soon as possible, including any delivery costs you have paid for the goods.

9.3. We will process the refund using the same method you used to pay for the goods.

9.4. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products that have not been provided.

9.5. In any case, our liability to you will be limited to the price of the goods that you have paid to us. We will not be liable for any indirect or consequential loss or damage arising from the cancellation of the contract.

10. Providing the Products

10.1. We will deliver the products to you as soon as reasonably possible and in any event within the agreed timeframes.

10.2. If we are unable to meet the estimated delivery date because of an event outside of our control (including but not limited to strikes, natural disasters, or transportation disruptions) we will contact you with a revised estimated delivery date.

10.3. Delivery will be completed when we deliver the products to the address you provided. If no one is available at your address to take delivery, our courier will make attempts to redeliver.

10.4. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the contract and clause 9 will apply.

10.5. The products will be your responsibility from the completion of delivery.

11. Responsibility and Title

11.1. Ownership of the products transfers to you when we receive full payment of all sums due in respect of the products, including any delivery charges and a successful delivery has been completed.

11.2. We reserve the right to repossess the products in the event of non-payment or any breach of these terms.

12. Price and Payment

12.1. The price of the product (which includes VAT_ will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that they price of the product advised to you is correct. However, please see clause 9.1.3 for what happens if we discover an error in the price of the product.

12.2. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation (unless a typographical error has been made). 12.3. Payments for all products must be made in advance.

13. Special Offers, Survey, and Competitions

13.1. We regularly offer special offers, surveys, and competitions on our Website and App. Please refer to the specific terms of any such offering.

13.2. For Competitions we offer, when you take part in any Competition, the following terms will apply (Rules):

13.2.1. We will be the promoter of any Competition. We assume (and you warrant) that by entering any Competition, you have the legal capacity to enter that Competition, and you are not prohibited from entering by any local or national law or regulation. By entering a Competition, you agree to be bound by these Rules.

13.2.2. We reserve the right to cancel any Competition or amend these Rules at any time without prior notice, and our decision shall be final in case of any dispute.

13.2.3.  The requirements to enter the Competition will be set out before you can enter it. 

13.2.4.  We reserve the right to disqualify you from any Competition if we have reasonable grounds to believe you have breached any of the Rules or if your conduct is contrary to the spirit or intention of the relevant Competition. 

13.2.5   Entry to any Competition is free, but you should be aware that you may be subject to charges depending on your arrangements for internet access. 

13.2.6   The prize for our Competitions will be set out on the Website or the App, and you will be made aware of the prize before entering a Competition. There is no cash alternative, and the prize is non-transferable. 

13.2.7   We cannot accept any responsibility for any damage, loss, injury, or disappointment suffered by you entering a Competition or as a result of acceptance or non-acceptance of any prize. 

13.2.8   The laws of England and Wales will govern any Competition and these Rules, and you are responsible for ensuring you are free to enter. Competitions are only open to UK residents. 

8. Third-Party Service Providers

8.1 We employ other companies and individuals to perform functions on our behalf. They can access personal information needed to perform their functions but may not use it for other purposes. Furthermore, they must process personal information using our Privacy Statement and as applicable data protection laws permit.

8.2      We use third parties to:

8.2.1   Ask you to review our service;

8.2.2   Send you survey questionnaires;

8.2.3   Send triggered and promotional emails.

8.3  Please note that you can change your communication preferences anytime in the ‘My Account’ section of our Website or our App. 

9. Changed to Legal Notices

9.1 We reserve the right to change these Terms from time to time, and you should review them each time you make a new Offer. 

10. Law, Jurisdiction, and Language

The Website and the App, any content contained therein, and any contract brought into being because of usage of the Website or the App are governed by and construed by English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. 

11. Invalidity

11.1  Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any part of these Terms is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these Terms will not be affected. 

11.2 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance. 

12. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party. 

13. Assignment

13.1 We may transfer our rights and obligations under these Terms to another organisation. We will ensure that the transfer will not affect your rights under the Contract.

13.2 You may transfer your rights or obligations under these Terms to another person if we agree to this in writing.